Heathrow passport control waits of more than an hour
Passengers have faced waits of more than an hour at passport control at London's Heathrow Airport two days after it was revealed MPs warned it may struggle to cope during the Olympics.
Passengers said it was "chaotic", with huge crowds snaking around corridors and a lack of senior staff.
The agency blamed the Easter holiday for the length of the queues.
BAA said queues began easing after 13:00 BST with passengers in Terminal 5 having to wait the longest - 31 minutes for EU passengers and 51 minutes for Non-EU citizens.
